Shipping Policy

Privacy at Covent Garden Teas

Trust Us with Your Information

This privacy policy sets out how Covent Garden Teas uses and protects any information that you give Covent Garden Teas when you use this website and thereafter. Covent Garden Teas is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Covent Garden Teas may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We may use the information to customise the website according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@coventgrdenteas.com or Covent Garden Teas Unit 14, Jubilee Market, 1 Tavistock Court, Covent Garden, London WC2E 8BD.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Covent Garden Teas Unit 14, Jubilee Market, 1 Tavistock Court, Covent Garden, London WC2E 8BD..
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Custom Audience List
We may share portions of your data with certain strategic partners to make our business more responsive to your interests and/or those of like-minded consumers. For example, we may aggregate your email address together with the email addresses of others who place orders on our site, locally hash such data, and transmit the resulting hashed data to Facebook for the purpose of creating “Custom Audiences” (where targeted ads are sent to people on Facebook who have already been on our Site), and “Lookalike Audiences” (where targeted ads are sent to people on Facebook who have similar characteristics to people on our Custom Audience list). If you wish to opt-out of this please email us at hello@coventgardenteas.co.uk, and we will begin the process of removing your data from our Custom Audience list.
Where we store your personal data
Information that you submit via www.coventgardenteas.co.uk is sent to and stored on secure servers located in the European Economic Area (EEA). This is necessary in order to process the information.
The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA, who work for us or for one of the third-party services we require to use. Third parties who use personal data in delivering their services to us, use data securely and confidentially and under strict contractual controls in accordance with data protection laws and enforced by Covent Garden Teas Ltd. These 3rd party services include: Ebay, Mailchimp, Klavio, Paypal, Google, Facebook, Twitter, Instagram. They all carry out their services being compliant to GDPR.
By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to www.coventgardenteas.co.uk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Cookies
We may use cookies to distinguish you from other users of www.coventgardenteas.co.uk and to provide you with a good experience. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of www.coventgardenteas.co.uk. A number of cookies we use last only for the duration of your web session and expire when you close www.newenglishteas.com. These are known as session cookies. Other cookies are used to remember you when you return to www.coventgardenteas.co.uk and will last for longer. These are known as persistent cookies.
To the extent that we use cookies, they shall be used to:
remember that you have visited us before so that we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
customise elements of the promotional layout and/or content of the pages of www.coventgardenteas.co.uk;
and collect statistical information about how you use www.coventgardenteas.com so that we can improve and learn which parts of www.coventgardenteas.co.uk are most popular to visitors.
Cookies may be set by us or may be set by third parties who are delivering services on our behalf. For example, social networking sites.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of www.newenglishteas.com if you do so.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the contact details set out below in this privacy policy. You have the right to access information held about you.
You can request a downloadable copy of your personal data, modify or delete this from www.newenglishteas.com through your profile’s settings page. You may also request to delete your account from your profile settings page. We may retain certain information as required by law or as necessary for our legitimate business purposes.
Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy document. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you. We will notify you by email or push notification or through the app next time you use it.
www.Coventgardenteas.co.uk may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
Data Protection Authority
If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK's Information Commissioner’s Office, as noted below:
www.ico.org.uk Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom Phone: 0303 123 1113
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to and for the attention of our Data Protection Officer (DPO) hello@coventgardenteas.co.uk
We will respond to all requests, inquiries or concerns within thirty days.